Traveling Dragon Studio Store Fine Print

Please find below:
  • TDS [Traveling Dragon Studio] Store Return Policy
  • Printful's (the manufacturer/printer's) Return Policy
  • Detailed instructions from Printful on taking photos
  • Care Instructions for DTG garments

TDS [Traveling Dragon Studio] Store Return Policy

Here, finally, is my Return Policy! Influenced by the manufacturer’s (Printful) Policy.

Basically, the manufacturer (Printful) will accept returns for damaged or defective goods. They will also re-ship if your order doesn’t reach you or gets returned to them by mistake. (Details below.)

I will exchange items if you ordered the wrong size, or don’t like the color, IF you are a member. (See below for non-members & details).


Step-by-step instructions for Returns:
What to do if there’s something wrong with your order:
  • If the package is damaged, take photo of the damage before opening it! If contents are fine, no worries.
  • If any items are damaged / defective, take a photo of the damage / defect. (Scroll down for details on taking photos.)
  • If the carrier delivered the wrong package, or if you did not receive your package by the stated delivery date:
Then: 
  1. Contact me ASAP! E-mail me at Traveling.Dragon@icloud.com with the Subject: “Need to Return a TDS Item”. That will get my attention!
  2. You must return the items (or report missing items) to Printful within 30 days of (expected) delivery date, so don’t wait! 
  3. I’ll reply to your e-mail ASAP, & provide you with the next steps. If you don’t hear from me within 24 hours, please text me via the store’s chat: Traveling Dragon Studio Square Store
Next: 
Printful will re-send or, in some cases, refund your items. Please scroll down for details on Printful’s Return Policy.

What to do if you ordered the wrong size, or if you don’t like the color (aka: buyer’s remorse):
  1. If you are a TDS member (which means you signed up to receive my occasional newsletters), e-mail me and we can discuss exchange options. 
  2. It’s likely, however, that you will need to pay for shipping to return the item to me. (Locals, of course, can return it in person.)
  3. Once I receive your returned item (new & unused), I will contact you and take your exchange order.
  4. If you are not a TDS member*, I may still offer you an exchange, if you are very kind, and I can re-sell the product. You will need to pay for the shipping. (Unless you are local, & can return it in person.) 
    1. E-mail me here: Traveling.Dragon@icloud.com with the Subject: “Possible exchange for a TDS Item?” 
* (By the way, there are some other perks for being a member. You might want to consider signing up! I promise I won’t sell your email address to anyone! Just let me know you want to receive my newsletters.)

Please understand that, because these products are printed on demand, they cannot be returned to the manufacturer (Printful), so I am unable to offer refunds.


Printful’s Return Policy 
Last updated on June 3, 2022
Any claims for misprinted / damaged / defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with the products or anything else with the order, please contact the seller (TDS / Traveling Dragon Studio) & ask them to submit a Problem Report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to the seller (TDS). Unclaimed returns get donated to charity after 30 days.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. Any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - Contact your seller (TDS / Traveling Dragon Studio) before returning any products. We do not refund orders for buyer’s remorse. 
Returns for products, face masks, as well as size exchanges are to be offered at the seller’s (TDS) expense and discretion. 
If they choose to accept returns or offer size exchanges, they would need to place a new order at their expense for a face mask or a product in another size. 


From Printful: What photos should I submit when reporting a problem with my order?

To help us resolve your issue quickly and effectively, it’s important to submit clear and accurate photos when reporting a problem with your order. This helps avoid follow-up requests for additional photos, and speeds up the process.

Here are the types of photos we need, depending on the issue:
  • Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.
  • Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.
  • Damaged products (e.g., mugs, frames) or product defects (e.g., holes, stains): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.
  • Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.
  • Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.
  • Size discrepancies:
    • If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.
    • If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found on the product page in our Product catalog.

Size Guide for Printful Returns


Note
Always take photos in good lighting to ensure all details are visible.

Providing these photos upfront will help us review your problem report faster and find the best solution.


Care Instructions

Printed apparel - Direct-to-garment (DTG)
We use high-quality inks and DTG printing technology for vibrant, lasting prints.
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following these care instructions:
To wash:
  • Machine-wash cold, inside-out, on a gentle cycle with similar colors
  • Use mild detergent
  • Use non-chlorine bleach only when necessary
  • Avoid fabric softeners
  • Don’t dry-clean
To dry:
  • Hang-dry or tumble-dry on low
To iron:
  • Use a cool iron inside-out
  • Never iron the print
Proper care prevents fading, cracking, and shrinking.

E-mail me if you have any Questions: Traveling.Dragon@icloud.com

 


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This website is made possible by an Emerging Artists Grant from the Durham Arts Council with support from the North Carolina Arts Council, with funding from the state of North Carolina and the National Endowment for the Arts, which believes that a great nation deserves great art. 


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